Frequently Asked Questions about Home Base Parent Portal
Q: I haven’t received an e-mail from the system after requesting password reset.
A: Please report this issue to your child’s school. They will contact our technology department to investigate the issue.
Q: I am having trouble with the parent portal account. Where do I get help?
A: Parents should contact their school directly or visit the schools’ web site.
Q: What happens if I can’t locate the letter that has my child’s access codes on it?
A: Parents will need to contact the school to receive the access ID and password.
Q: What if I can’t remember my username and password?
A: Click 'Having trouble signing in' on the login page. You will be asked to enter your username to reset your password. You will need to enter your e-mail address if you have forgotten both your username and your password. Information will be sent to your e-mail address.
Q: What is the web page for the parent portal?
Q: Where does my child log in for the student portal?
A: Students and parents use the same web site to sign in: https://martin.powerschool.com/public/home.html "Students scroll to the bottom of this site"
Q: How do I add my student to my Parent Portal Account?
A: Please download the Parent Portal User Guide.
Q: Will my child still have access if I do not create an account?
A: Students will be provided information to access their data even if parents do not request access.
Q: Will elementary schools provide access to the Parent Portal for K-2 students?
A: No. Parent Portal gradebook does not match the grading procedures for K-2.
Q: Why can't I access my SPAN account?
A: SPAN was linked to our old student information system (NCWISE). In July 2013, the state of North Carolina moved to a new student information system called PowerSchool. The Parent Portal for PowerSchool will be delivered through Home Base. Access codes will be provided to you by the school.
Q: How will I get my class schedule?
A: Your school will provide class schedules and other details related to the opening of school.
Q: Why can’t I locate my school on the iPad or iPhone application?
A: If you cannot locate your school, enter the following server information in the server settings: mcs.powerschool.com/public/